Question 1

How long will my furniture take to arrive?

Accepted Answer

It depends on the piece. Pieces we have on hand can usually be delivered within a few days. Custom made in Canada pieces take 3 to 4 weeks. For everything else we confirm the delivery date with you when you order.

Question 2

How much does delivery cost?

Accepted Answer

Delivery with assembly and packaging removal starts at $149.99 in Calgary, one flat fee for the whole order. Delivery to Airdrie, Cochrane, Okotoks and Strathmore starts at $200. For other areas, contact us for a quote.

Question 3

What does White Glove Delivery and Setup include?

Accepted Answer

We bring the furniture inside your home, place it in the room you choose, assemble it when assembly is included with your order, and remove the packaging. See the Delivery and Setup page for the full list.

Question 4

What financing can I use?

Accepted Answer

We work with two lenders, Fairstone and Flexiti. You can apply with Fairstone online, and for Flexiti you call the store on 825-305-1850. Each lender makes its own approval decision, so financing is subject to credit approval.

Question 5

What do I need to apply for financing?

Accepted Answer

Bring photo identification and proof of income to our showroom. Our team can help you start the application and answer questions about the current offer.

Question 6

Do you match prices?

Accepted Answer

Yes. If you find a lower advertised price on an identical item, show us and we will beat it. You need written proof from an authorized retailer with a physical location in Alberta, and you can claim at the time of purchase or within 30 days. Some prices are excluded, such as clearance, floor model and online-only marketplace prices. The full conditions are in our Terms and Conditions.

Question 7

What warranty do my furniture pieces have?

Accepted Answer

Each piece carries its manufacturer's warranty. Coverage varies by brand and is identified on your invoice. If something goes wrong, contact us and we will help with the claim.

Question 8

Do the prices on the website include tax?

Accepted Answer

No. Prices are shown before 5% GST, and GST is added at checkout.

Question 9

Can I return a piece?

Accepted Answer

You can return an item within 7 days of delivery or pickup if it is unopened, in its original sealed packaging and not assembled. A 15% restocking charge applies to change-of-mind returns, and return shipping is paid by you. Delivery and assembly fees are not refundable. Read the full policy on our Returns and Cancellations page.

Question 10

What if my furniture arrives damaged?

Accepted Answer

Contact us as soon as you find the damage. Photos help us resolve it faster and make the claim with our supplier.

Question 11

Where is the showroom and when are you open?

Accepted Answer

We are at Unit D200, 9737 Macleod Trail SW, Southland Crossing, Calgary. Monday to Friday 10 am to 8 pm, Saturday 10 am to 6 pm, Sunday 11 am to 5 pm.

Question 12

Is there parking at the showroom?

Accepted Answer

Yes. There is free parking in front of the store, with plenty of space.

Question 13

What is near the showroom?

Accepted Answer

Osmow's, Costa Vida and Value Village are close by, and the Southland CTrain station is a short trip away. We are at Macleod Trail and Southland Drive.

Question 14

Can I see a piece in person before I buy?

Accepted Answer

Yes. Use the See it in the showroom button on a product page and we will tell you if it is on the floor. Sit on the seats, feel the fabrics and talk to the team.

Question 15

Can I bring my pet to the showroom?

Accepted Answer

Yes, our showroom is pet-friendly.

Question 16

Do I need an account to order?

Accepted Answer

No. You can check out as a guest. An account lets you see your orders and invoices in one place.

Question 17

Why was my payment declined?

Accepted Answer

Payments can fail because of a bank restriction, incorrect card details or a technical problem. Try again or use another card, or call us on 825-305-1850 and we will help.

Question 18

How can I track my order?

Accepted Answer

You can follow your order from your account or from the link in your confirmation email. If you have questions, contact us with your order number.

Question 19

Where can I find my invoice?

Accepted Answer

Your invoice is emailed to you after your purchase, and invoices are also in your account order history.

Question 20

How do I create an account?

Accepted Answer

Click the account icon at the top of the page, choose sign up and enter your details.

Question 21

Who can I contact for help?

Accepted Answer

Call us on 825-305-1850, email info@rockwellhome.ca, or use the contact page. We are happy to help.

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