Warranty

1. Manufacturer's warranty

The furniture we sell is covered by the manufacturer's warranty. Coverage and length vary by brand and product. Your invoice includes a summary of our warranty terms and how to make a claim. For the length and conditions of the manufacturer's warranty on a particular piece, contact us with your invoice number and we will send it to you.

2. What a warranty covers

A manufacturer's warranty generally covers defects in materials and workmanship under normal household use, for example a frame or mechanism that fails through no fault of your own. It does not cover:

• normal wear and tear, or the natural softening and marking of leather and fabric over time;
• accidental damage, misuse, or improper cleaning;
• commercial or rental use, unless the product is rated for it;
• floor models, clearance, or items sold "as is," except where stated on your invoice.

3. Arrived damaged or defective

If your furniture arrives damaged, or proves defective, that is not a warranty claim and not a return. We put it right at no cost to you, with a replacement or a credit note. Report it at the time of delivery with our crew present, or within 12 hours for pickup orders. Full details are in section 5 of our Returns & Cancellations policy.

4. How to make a warranty claim

1. Email [email protected] or call 825-305-1850 with your invoice number and a description of the problem.
2. Send photos (and a short video if there is a moving part). This lets us file with the manufacturer faster.
3. We assess the claim with the manufacturer and arrange a repair, replacement part, or replacement as the warranty provides.

5. Your statutory rights

Any manufacturer's warranty is in addition to, and does not replace, the rights Alberta law gives you. Under Alberta's Sale of Goods Act, goods must match their description and be of merchantable quality. Nothing here limits those rights. See section 7.7 of our Terms & Conditions.