Most people think about points after the purchase, usually while squinting at a receipt. A rewards program works best when you know the rules before you buy, because then a normal order quietly turns into money off the next one.
This guide explains how Rockwell Rewards works at Rockwell Home Furniture in Calgary: what you earn, when the points show up, how to use them and the small print worth knowing. The full terms are always on the Rockwell Rewards page.
The Short Version
- You earn 2 points for every $1 you spend before tax. That is 2% back.
- 100 points is worth $1 off a future order.
- Your points are added 7 days after your order is delivered.
- It is free to join, and your points live in your account.
Think of it as the loose change in the couch, except you know exactly where it is and it never gets eaten by the cushions.
What a Real Order Earns
The maths is simple enough to do in your head. Take the price of your products before tax, double it, and that is your points.
- $1,000 of furniture earns 2,000 points, worth $20.
- A $1,800 sofa earns 3,600 points, worth $36.
- A $4,000 bedroom set earns 8,000 points, worth $80.
Delivery, protection plans, financing fees and gift cards do not earn points, so the points follow the furniture itself. If you use a coupon or points on an order, the points are earned on what you actually pay for the products.
Pro tip: If you are furnishing a whole room, buy it in one order. One order, one delivery and one batch of points is easier to keep track of than several small ones.
When Do the Points Arrive?
Not on the day you pay, and not on the day of delivery either. Points are added 7 days after your order is delivered. The wait is there for a practical reason: it stops points being earned on an order that comes straight back.
You can watch it happen. Your My Rewards page shows a countdown for every order with points on the way, so nothing is a mystery. If you ever want to know where you stand, sign in and look.
Using Your Points
At checkout, sign in and switch on the rewards you want to apply. Every 100 points takes $1 off your order. There is nothing to print, scan or remember, and no code to paste.
You can also use your points together with one coupon on the same order. Only one coupon can be used per order, but points and a coupon can work side by side. A coupon only applies once the products in your cart reach its minimum, and checkout tells you if you are a little short.
Pro tip: Always sign in with the same email you shop with. Rewards belong to your account email, so that is how your points find you.
Two Bonuses to Start With
The $100 welcome offer
Join with your email on our site and you get a code for $100 off an order with $1,000 or more in products, tax included. Delivery is not counted towards the $1,000. It is one per customer and one time use. Sign in with the same email and it applies at checkout.
Refer a friend
Your My Rewards page has a personal link. Your friend gets $50 off their first order of $1,000 or more in products (tax included, delivery not counted), and you earn 5,000 points, worth $50 off a future order, 7 days after that order is delivered. It works once per friend. Send it in a text, share it on WhatsApp or show the QR code. It is a friendly way to say thanks to the person who recommended us to you, too.
The Small Print, in Plain English
- Points are not cash. They are only ever money off a future order, and they cannot be transferred to someone else.
- Points last 2 years from the day you earn them.
- Returns: if an order is returned, refunded or cancelled, the points it earned are removed in proportion to the refund. Points you have already spent are not taken back.
- Referral points are paid once per friend. If your friend's order is refunded below $1,000, the referral points are removed.
- Delivery, protection plans and fees do not earn points.
Our returns and cancellations policy explains how refunds work in general, and the warranty page covers what the manufacturer stands behind.
Making Rewards Work With the Rest of Your Plan
Rewards are one part of buying well. If you plan to spread the cost, our guide to furniture financing in Calgary explains the Fairstone and Flexiti plans. If you want to protect the piece once it is home, read about furniture protection plans. And before delivery day, our white glove delivery guide shows what to expect, because the 7 day countdown on your points starts at delivery.
Frequently Asked Questions
Do I need an account to earn points?
Yes. Rewards are tied to your account email. Create a free account, or sign in with the email you used to buy.
How much is 1,000 points worth?
$10. Every 100 points is worth $1 off an order.
Do points expire?
Points are valid for 2 years from the day you earn them.
Can I turn points into cash?
No. Points can only be used as money off a future order.
Where can I see my balance?
On your My Rewards page when you are signed in. It shows your available points, the points on the way and your referral link.
See It in Person at Our Calgary Showroom
Questions about rewards are easy to answer in person. The Rockwell Home Furniture showroom is at Unit D200, 9737 Macleod Trail SW, Southland Crossing, Calgary. Call 825-305-1850 or visit us, and our team can show you how your account and points work. You can also browse our sofas and bedroom furniture online before you visit.
Comments
Loading comments...
Leave a comment
Your email address is never shown or shared. Comments are read by our team before they appear.