Choosing a sofa or a bed is the enjoyable part. Getting it through a narrow door, putting it together and finding somewhere to put the packaging is where a purchase can turn into a long weekend. White glove delivery is the service that takes most of that work off your hands.
This guide explains what the term means, how to prepare your home, what happens on the day and what to check before the team leaves. The details come from how delivery works at Rockwell Home Furniture in Calgary, so you know what to ask wherever you shop.
What White Glove Delivery Means
White glove is a full service delivery. Instead of leaving boxes at the curb or at your door, the team carries the furniture inside and sets it up for you. At Rockwell Home Furniture, delivery within Calgary is a flat fee per order, however many pieces you buy, and it includes:
- bringing the furniture into your home;
- assembling it;
- placing it in the room you choose;
- taking all the packaging away with us.
Our own team delivers and assembles. That matters when something needs a quick decision on the spot, because the people in your living room work for the store you bought from.
Pro tip: Ask any store what is included before you order. Words like white glove, room of choice and threshold are used loosely, and the invoice is where the exact service is written down.
Before Delivery Day: Five Minutes That Prevent Most Problems
Most delivery trouble is not about the furniture. It is about the route. A little preparation lets the team work quickly and keeps your floors and walls safe.
- Measure the route. Doorways, hallways, stair turns, corners and elevators. Our guide to measuring doors, stairs and hallways walks through it.
- Choose the exact spot. Decide where each piece goes, including which way a sectional faces.
- Clear the path. Move rugs, plants, shoes and anything fragile out of the way.
- Tell us about tight spots. Narrow stairs, a small elevator or a condo with booking rules are easy to plan for when we know in advance.
- Have an adult at home. Someone 18 or older should be there to receive the delivery and sign off.
Pro tip: Mark the footprint of a large piece on the floor with painter tape. It shows you right away whether the layout works, before anything is carried in.
What Happens on Delivery Day
Many pieces are ordered in from the supplier specifically for you, so lead times vary by product. We do not leave you guessing: once your order is ready, we confirm a delivery window with you by phone or text.
On the day, the team brings each piece in, removes it from its packaging, assembles it and places it where you asked. When they are finished they take the packaging with them. Our guide to preparing for furniture delivery day has a longer checklist if you like to be ready.
Check Everything While the Team Is Still There
The easiest moment to find a problem is while the crew is still in the room. Take a few minutes before they leave:
- look over every piece, including the back and underside where you can;
- test anything that moves, such as recliners, drawers and sofa bed mechanisms;
- check that all the pieces you ordered arrived;
- take photos if anything looks wrong.
If furniture arrives damaged, tell the crew at the time of delivery. That is not a warranty claim and not a return: we put it right at no cost to you, with a replacement or a credit note. The details are in our returns and cancellations policy.
Pro tip: Photograph the damage before the team leaves and keep your invoice number handy. It makes the next step faster for everyone.
What White Glove Does Not Always Include
What is included can vary by order and is set out on your invoice. Placement in a room of your choice, removal of packaging and removal of old furniture are examples of services that are arranged order by order, so ask before delivery day if you want something specific, such as taking away an old sofa.
It also helps to separate delivery from warranty. White glove delivery gets the furniture into your home and set up. Your manufacturer warranty covers defects in materials and workmanship later on, and it does not replace the delivery check above.
Delivery Outside Calgary and Free Pickup
We also deliver to communities around Calgary. Because the cost depends on the distance and the order, we quote these individually, and we give you a price before you pay. If you would rather collect your order yourself, pickup from our warehouse is free by appointment. Fees and areas are always on our delivery page, which is where to look for the current details.
Frequently Asked Questions
What is the difference between white glove and regular delivery?
Regular delivery often means the furniture is left at the door or the curb in its boxes. White glove means the team carries it inside, assembles it and places it where you want it.
Do I need to be home for delivery?
Yes. An adult should be at home to receive the furniture, point out the room and check the delivery with the team.
Will the team take the packaging away?
Yes. Taking the packaging away is part of our delivery service, so you are not left with a pile of cardboard.
Can I choose which room each piece goes in?
Yes. Tell the team where each piece should go. Planning the layout beforehand makes the visit quicker.
See It in Person at Our Calgary Showroom
The easiest way to answer your questions is to talk them through with our team. The Rockwell Home Furniture showroom is at Unit D200, 9737 Macleod Trail SW, Southland Crossing, Calgary. Bring your measurements and your list of questions, or call 825-305-1850. You can also browse our sofas and sectionals online before you visit.
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